Most Frequently Asked
Questions

Frequently Asked Questions

faq
  • Cleantie is using the most advanced technology running on Google Cloud.
  • Cleantie is the most powerful and user-friendly POS in the market with over 5000 clients
  • Developed by leading innovator since 1997
  • Free Customer App, or your own brand customer app
  • The most advanced dispatcher & driver app with chat function
  • Integrated credit card processing through Clover, Square, Payware & Stripe
  • Laundromat Special Features with integrated Laundry Card & Scale

  • Turn-key pickup delivery business with exclusive territory, zero investment

  • Click here to learn about the Competitive Advantage of Cleantie.
  • Full Cleantie Enterprise Edition for 14 days
  • The most advanced POS App
  • Cleantie Driver and Customer App
  • Cleantie Dispatcher App
  • You won’t be charged until after your 14 days
  • No commitments, you may cancel anytime.
    Click here to learn about our cancellation policy.
  • There is no setup, support or license fee. We can help you to setup your peripheral devices like printers, scale and cash drawers, etc.
    Click here to schedule an appointment or see a Cleantie demo
    Premium plan is best for small operation, with No Pickup & Delivery option. Unlimited transactions. unlimited price list, unlimited customers. Unlimited Online Support. Price is based per location.
    Cleantie’s Professional plan offers everything from the Premium plan, plus customer app. This plan is best for mid-size operations that offer pickup delivery service through customer app. Free Cleantie or Cleantie+ customer app allows your customers to request on demand pickup/delivery. Driver and Dispatcher apps are not included in this plan. Drive with us to get free upgrade to Professional subscription plan. Click here for additional information
    The Enterprise plan offers everything from the Professional Plan plus driver and dispatcher app. Cleantie Driver app offers a complete and comprehensive route planning system with an optimization technology. Cut down on operating costs, reduce drive time & mileage, and improve customer service with Cleantie Dispatcher App. Drive with us to get free upgrade to Enterprise subscription plan. Click here for additional information
    Absolutely. It only takes a few minutes to get up and running. You can import your price list using our simple price list template designed for Dry Cleaners, Alteration, Shoe Repair or laundromat operations. Or enter your own price list using our simple intuit interface. Cleantie also provides a template file that you can use as a guide to creating your own customer list to import into your Cleantie database. Click here to view our Quick Setup Guide
    There's no contract or commitment. You're free to switch plans or cancel any time.
    Access and manage your Cleantie from your computer, laptop, tablet, or smartphone anytime you choose.
    We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 14-day trial period. We accept Visa, MasterCard, and American Express.
    Before 14 days trial is expired, simply purchase the subscription plan from your account. You will be able to choose another plan and begin your subscription at any time during or after your trial. Your credit card will not be charged until you have selected a plan and confirmed your subscription type in the dashboard.
    Absolutely! You can upgrade or downgrade your subscription plan that suits your needs from within the dashboard at any time.
    Cleantie processes Credit Cards through Clover, Square and Verifone Payware Connect using your on merchant account for Card Present or Card On File transactions. We are in the process of adding support for Stripe, ETA Spring 2022. Let your customers pay how they want to pay. Dip or tap; credit or debit, Apple Pay, Google Pay, WeChat Pay, Alipay and more. Clover Flex , Clover Mini & Square Payments are the easiest way to support Apple Pay & Google Pay, which enables friction-less credit card payments and eliminates the need to manually type card or shipping details. Your customers authorize payments through biometrics such as Apple's Face ID.
    Click here for additional information on credit card Payment processing
    Click here to see Cleantie on Clover App Market
    Click here to see Cleantie on Square App Market
    A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery per customer). For billing purposes, tasks are counted when completed through Cleantie driver app.
    Free Cleantie customer app is North America’s fastest-growing — Dry Cleaning, and Laundry App, that uses the latest technology to make your life easier. Cleantie app is offered to our business partners who signed up for exclusive territory. Customers can review store details, delivery schedules, ratings, and prices. Cleantie+ app is like your own app, that is downloaded by your customer, customer must search your business name or phone number to signup.
    Absolutely! Provide a more personalized experience for your customers by having your own brand customer app. Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your branded App is based on Cleantie and powered by Cleantie engine. The process includes plan, design, testing, deployment, and submission to Apple Store and Google Play. The process takes 5 to 6 weeks and the cost is $2950.00
  • Click here to see Ashford Cleaners branded App.
  • Click here to see Washateria branded App.
  • Click here to see All American Laundry branded App.
  • Absolutely! Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using your own website subdomain. The process takes 2 to 3 weeks, including development, testing, deployment, and hosting on Google Firebase. The app will be deployed on your your own website subdomain e.g app.ashfordcleaners.com
    Click here to see our beautiful, modern web app.
    Absolutely! Provide a more personalized experience for your customers by having your own website with integrated Cleantie pickup & delivery app. Increase brand awareness with a personalized look and feel. The perfect way to present your brand and stand out from the crowd. Your brand website is powered by Cleantie engine and is based on our following templates. Allow your customers to get the best, the most convenient, high-quality pickup and delivery experience by using Web or Mobile app. The process takes 4 to 6 weeks, including development, testing, deployment, and hosting. The cost is $2950.
  • Click here to see our beautiful, modern design drycleaning sample website.
  • Click here to see our beautiful, modern design laundromat sample website.
  • SMS pricing is based on the destination and type of message you’re sending. Our pay-as-you-go pricing gives you a fair price. We negotiate the best rates possible with our providers and then bill you for just your usage at cost (no markup). Get unlimited text message plan for $15 per month or 3 cents per text message, pay as you go"
    Clenatie works across PC, Mac, iOS, Google Chrome, or Andriod Devices. The following description shows the minimum and recommended hardware requirements.
  • Windows 10 with 8 GB RAM
  • Mac, iOS, Google Chrome, or Andriod Devices
  • Epson TMT88V Printer or Any Thermal Printer for Invoice Printing
  • Star Micronics MCP30, mC-Print3, Thermal, 3", CloudPRNT
  • Epson TMU220 Printer for Tag Printing
  • Epson Compatible Cash Drawer
  • Any Touch Screen Monitor
  • Clover Flex, Clover Mini or Square Terminal to process CC
  • Any Scanner
  • USB HID-compliant weight scale
  • Fairbanks Flat Top Parcel Shipping Scale is recommended

  • Please note invoice printing on iPad or Android tablet is now supported using Star Cloud Printer.
    Cleantie partners with ShopPOSportal to ensure customers receive the necessary hardware needed to use with our system.
    Click here to visit ShopPOSportal website for pricing.





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